Refund Policy

1. Free plan

The Free plan is free forever within its limits — no card required and nothing to refund. You can upgrade at any time from your organization’s billing settings.

2. Subscriptions & renewals

Paid plans are subscriptions billed in advance for the plan fee and in arrears for metered usage (e.g. seats, events). Subscriptions renew automatically each term until cancelled. You can view invoices and manage your subscription in the Stripe customer portal linked from Settings → Billing.

3. 14-day money-back guarantee

If you are not satisfied with your first paid subscription, email billing@splyntra.com within 14 days of the initial charge for a full refund of that plan fee. This applies once per organization and excludes metered usage already incurred.

4. Cancellations

• You may cancel anytime; cancellation stops the next renewal.
• Your plan stays active until the end of the current paid term — access is not cut off mid-term.
• Plan fees already paid for the current term are non-refundable except as stated in this policy or required by law; metered usage up to cancellation remains payable.
• Downgrades take effect at the next renewal; you keep the higher tier until then.

5. Exceptions we do refund

• Billing errors — duplicate charges or charges after a valid cancellation are refunded in full.
• Extended outage — if the Service is materially unavailable for a prolonged period due to our fault, contact us for a pro-rated service credit or refund.
• Required by law — where your local consumer law grants a refund right, that right prevails over this policy.

6. What is generally non-refundable

• metered usage (seats/events) that has already been consumed;
• partial or unused time in a term after a mid-term cancellation (outside the 14-day guarantee);
• fees for add-ons or one-time services already delivered.

7. Enterprise agreements

Enterprise plans are governed by their order form and master agreement, which control over this policy for those customers (including any custom refund or credit terms).

8. How to request a refund

Email billing@splyntra.com from your account email with your organization name and the charge in question. Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

9. Changes

We may update this policy; changes apply to charges made after the updated date above.