Engineering Support
We're here to help you build, deploy, and scale
Whether you're integrating Python/Node SDKs, debugging OTLP streams, self-hosting on Kubernetes, or exploring enterprise SLAs, our engineers are ready.
- ✓Direct channel to Splyntra core maintainers and observability engineers
- ✓Assistance with OpenTelemetry GenAI semantic conventions & custom exporters
- ✓Guidance on self-hosted Kubernetes, Docker, and VPC private networking
- ✓Production incident troubleshooting, risk scoring tuning, and policy setup
- ✓Enterprise SLA response times and dedicated Slack/Discord support options
Target Response Times
Critical / P0
< 1 hour
Production pipeline outage or data loss blocker
High / P1
< 4 hours
Deployment blocked or major feature degradation
Standard / P2
< 24 hours
General configuration, SDK questions & inquiries
Looking for self-serve help? Browse our Documentation or check the GitHub Issue Tracker.
Direct email: support@splyntra.com