Terms of Service

1. The Service

Splyntra provides an observability, evaluation, and security platform for AI agents — tracing, cost analytics, detection, evaluation, and governance. The Service is the managed (hosted) offering. Our open-source core is licensed separately under the GNU AGPL v3 and is not governed by these Terms; your rights to self-host are defined by that license.

2. Accounts & eligibility

You must be at least 18 and able to form a binding contract. You are responsible for your account, all activity under it, and keeping credentials secure. Notify us promptly at security@splyntra.com of any unauthorized use. Organizations may invite members; the organization owner is responsible for its members’ use.

3. Plans, billing & taxes

• Free plan. Provided at no charge, subject to the published limits, and “as is”. We may change or discontinue the Free plan with reasonable notice.
• Paid plans. Fees, usage metering, and limits are described on our pricing page. Subscriptions renew automatically for successive terms until cancelled. Metered usage (e.g. seats, events) is billed in arrears.
• Payment. Payments are processed by our payment provider (Stripe). You authorize recurring charges to your payment method. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
• Changes. We may change fees for a future term with at least 30 days’ notice. Refunds are governed by our Refund Policy.

4. Acceptable use

You agree not to, and not to permit others to:

• break the law, infringe others’ rights, or violate any third-party terms;
• probe, scan, or breach security; circumvent plan limits, quotas, or authentication;
• disrupt or overload the Service, or access it to build a competing product;
• upload malware, or use the Service to store or transmit unlawful, infringing, or harmful content;
• send us sensitive data (e.g. health, financial account, or government-ID data) except as expressly permitted, or use the Service where failure could lead to death, injury, or environmental harm.

5. Customer data & ownership

“Customer Data” is the data you send to the Service, including agent traces, metrics, and evaluation datasets. As between the parties, you own Customer Data and grant us a limited license to host, process, and display it solely to provide and secure the Service. We process Customer Data as your processor under our Privacy Policy and, where applicable, a Data Processing Addendum. You are responsible for having the rights and consents needed to send us Customer Data and for its content and legality.

We own the Service and all related IP. Feedback you provide may be used without restriction. We may generate aggregated, de-identified statistics from usage that do not identify you or any individual, and may use them to operate and improve the Service.

6. Confidentiality & security

Each party will protect the other’s confidential information with reasonable care. We maintain administrative, technical, and organizational safeguards designed to protect Customer Data; tenant isolation and encryption in transit are described in our documentation. No method of transmission or storage is 100% secure.

7. Third-party services

The Service may interoperate with third-party products (e.g. identity providers, LLM providers, agent frameworks). Those are governed by their own terms, and we are not responsible for them.

8. Availability & support

We aim for high availability but the Service is provided without an uptime commitment unless a separate service-level agreement is signed (Enterprise). We may perform maintenance and will use reasonable efforts to limit disruption.

9. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI/ML outputs and risk scores are probabilistic and may be inaccurate; you are responsible for how you use them.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR US$100 IF YOU USE ONLY THE FREE PLAN).

11. Indemnification

You will defend and indemnify Splyntra against third-party claims arising from your Customer Data or your use of the Service in violation of these Terms, except to the extent caused by us.

12. Term & termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days. You may cancel at any time; see the Refund Policy. On termination, your right to use the Service ends and we may delete Customer Data after a reasonable retention window. Sections that by their nature should survive (e.g. 5, 9–11) survive.

13. Changes to these Terms

We may update these Terms; material changes will be notified by email or in-app before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, except where prohibited by your local law.

15. Contact

Splyntra, Inc. — legal@splyntra.com.